Russian Flora Reviews

This was my first experience with them. They offered a fantastic variety of products and had just what I needed. There was a minor hiccup that wasn’t on them, but the customer service crew was super quick and effective in sorting it out. The delivery went off without a hitch, and the items looked even better than what I saw in the pictures. I asked for a photo, which they don’t charge for but don’t guarantee either, and I was pleasantly surprised when they sent two. Overall, it was a lovely experience, and I’ll definitely be back.

There are tons of sites for flower delivery to Russia. What really sets yours apart is the exceptional quality of the products, timely delivery, and that personal touch. The tracking system you provide, along with regular status updates, really eases any worries for customers. My latest experience with one of your team members, Tanya Taylor, has reinforced my view that your crew is truly top-notch. A small mix-up regarding the long-stem flower idea was addressed by Tanya with such grace and attentiveness. Instead of the usual pitch like 'how about 20% off your next order?', she completely won me over by sending my friend a classy bottle of French champagne. If that ain't Old World Class, I don't know what is! 👏👏👏 Thanks a bunch, Tanya! You’ve made my day and my friend’s too!

The service was incredibly patient and well-informed for our English family in England who were sending a gift basket to friends in Russia. We had the flexibility to modify the basket's contents to include exactly what we wanted. Then, we hit a snag when the recipients weren't home at the time of delivery. Russian Flora went above and beyond to track them down and ensure the gift arrived on schedule. Truly excellent service and a fantastic product; we’ll definitely be back for more!

I placed an order for a gift basket. The quality of the items was lacking and didn’t match the price I paid. It was different from what I saw online, and the final cost was quite a bit lower. On the bright side, the customer service reached out, apologized for the mix-up, and offered either some extra treats or a refund, which I really appreciate.

This is definitely the top place for picking out gifts that will make your loved ones happy. They don’t just provide a variety of well-crafted gift sets; you can also personalize them however you think will best surprise the folks you care about. What really sets them apart is their amazing after-sale service, where they have phone verification and super friendly staff to help, turning your intentions into one of the most heartwarming experiences that’ll make your people smile and feel joyful! Huge thanks to you all!

I've been using russianflora for nearly two years now, and I gotta say, I'm really blown away by how they consistently get gifts and flowers to the folks I want to cheer up. And they’ve done this even with the challenges of the coronavirus and possible delivery hiccups! Much appreciated!

I ordered some flowers and a box of chocolates for International Women's Day. They showed up on the 7th instead of the 8th. The flowers arrived just fine, but the chocolates ($25) were missing. They told me it would take two business days to look into it. Next time, I think I'll check out a different company first.

Following a rough time with another company, I decided to give Russianflora.com a shot, and boy, did they impress! They got my order to me in just over a day, even with a mistake I made on the recipient's contact details. I can't recommend them enough!

The service here is just fantastic. They’re always ready to help you out with a smile and a professional touch. The quality of the flowers and gifts is top-notch. I’m based in the US and have been sending deliveries to Russia, and I’ve found this company to be truly reliable and dedicated to their customers.

The online chat is super responsive, available around the clock. It's really impressive. They’re quite down-to-earth in their communication and get things done. My package showed up right on schedule, and the person I sent it to was really happy with it. Thanks a bunch, folks!

I really appreciate your amazing service! The flowers are stunning, and it gives us great peace of mind to know you consistently provide top-notch blooms to our family in Russia, all in a completely professional manner.

The service is top-notch, truly the finest customer care, and they always deliver on time, even amidst the COVID-19 crisis. I'm really impressed with Russianflora. I've used their services several times, and each occasion they've gone the extra mile to meet the needs of both my partner and me. I can't recall encountering a more professional and personable business. I wholeheartedly recommend them to anyone with family, partners, or friends living far away. They've provided me with helpful suggestions, made adjustments to my orders, and shared cultural insights that I wouldn't have known otherwise. Honestly, it's the best service around. The flowers and gifts are consistently high quality—always fresh and stunning.

This was my first experience with RussianFlora.com, and after I placed my order, I noticed I had messed up the delivery date. So, I thought I'd give them a ring, and I was pleasantly surprised by how quickly a friendly rep picked up. Her name was Ally, and let me tell you, she was super nice and really helpful. Before I knew it, she had sorted out the changes for me personally and wished me a wonderful day. Wow, that’s what I call top-notch customer service! Big thanks to RussianFlora.com and a shoutout to Ally! Ron

Hey there, I just gotta share some awesome feedback about my order #1571235488. To start off, the delivery person was super fun and really great. The flowers were stunning, and I appreciate you including the card—thank you! This is my second time using your service, and I’m all about the praise!!!! THANK YOU!!!!!

This is about as good as it gets. I picked out the flowers, chose the delivery date, and specified the recipient; paid securely, and got instant confirmation via email. After that, I got a link to track my order, and when the flowers arrived, I got a text letting me know. The flowers showed up right on schedule, and my girlfriend was thrilled with them. The photos she sent me looked just like what was displayed on the site.

How could they step it up? I reckon there are cheaper options for flower delivery in Rostov-on-Don, Russia, and the variety was a bit limited. But hey, that info was there for me before I placed my order. Even with those two points, I'm pretty sure I'll be using this service again—they provide top-notch flowers right on time that perfectly match what you ordered.